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Heat Pump Water Heaters (Low Income)

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Up to $400.00 rebate per unit

For the average American household, water heating is the second largest expense.* That’s why El Paso Electric Texas offers rebates of $300–$400 on energy-efficient heat pump water heaters. By upgrading to an ENERGY STAR certified heat pump water heater, you can significantly reduce your energy costs.

Check eligibility at www.energystar.gov

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1. Program Overview

  1. El Paso Electric will pay out a rebate to eligible customers within EPE’s Texas service territory that install an eligible Energy Star® HPWH.
  2. Rebate will be available through December 31, 2023 or upon funding availability.
  3. Customers will reserve funding with El Paso Electric prior to purchasing the unit and will have 45 days to complete the project (see contact information below).
  4. Customers may hire a contractor of their choice or they may choose to do the work themselves. Contractor must provide the customer with a written quote that includes all work materials before any work is done. http://www.consumer.ftc.gov/articles/0242-hiring-contractor
  5. Rebate amount is $300 for Residential customers and $400 for Income Qualified customers.

2. Customer Eligibility

    1. Customer must reside in Texas and receive electric service from EPE (Except Culberson County).
    2. Single Family Homes only (1-4 units in one location).
    3. Income Eligibility form must be completed and signed to qualify for the $400 rebate.
    4. Customer must qualify through categories 1A, 1B or 1C. Category 2 is not eligible.
  1. Category 1A - Provide proof
  2. Category 1B - Confirm during funding reservation
  3. Category 1C - Check at www.huduser.gov/portal/sadda/sadda_qct.html.

3. To Qualify

  1. HPWH must be purchased and installed in the current program year.
  2. HPWH must be Energy Star®, energystar.gov/productfinder/product/certified-water-heaters/results
  3. HPWH must be 55 gallons or less.
  4. Heat pump add-ons to existing storage water heater are ineligible.
  5. This applies to all residential electric, and storage-type heat pump water heater. Gas water heater are not eligible.

4. Reserving Funding

  1. Please call El Paso Electric at 915-521-4488 to reserve funding prior to purchase of unit.
  2. This program has limited funding. Once all funding is reserved, a waitlist will be opened.

5. Submit Required Documentation for Payment of Project

    1. Submittals will be made through online portal, email at [email protected] or mail to CLEAResult at PO Box 370301 El Paso TX 79937
    2. Customer must submit the following documents within the 45 day period started from when the customer first reserved funding.
  1. Application Form.
    1. Manufacturer, model trade/brand name, model and serial numbers must be listed on application form.
    2. Release of liability for both El Paso Electric and CLEAResult included.
  2. Photographs of installed system, nameplate, and invoice/store receipt

6. Project Notification/Schedule Inspections

  1. Once project is submitted, El Paso Electric and/or CLEAResult will perform an inspection to confirm project completion before paying out incentive.

7. Quality Control/Quality Assurance

  1. Visit NREL Standard Work Specifications at https://sws.nrel.gov for guidelines to ensure quality installations based on national best practices.
  2. Maintain program compliance – see Probationary Policies & Procedures document.