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Energy Star® Storm Windows (Low Income)

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Low-e storm windows installed on single- or double-pane windows reduce solar heat gain in the summer and heat loss in the winter.

Check eligibility at www.energystar.gov

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1. Confirm Customer Eligibility

  1. Customer must reside in Texas and receive electric service from El Paso Electric
  2. Single Family Homes (1-4 units)
  3. Multifamily Homes (more than 4 units) - Must be individually metered
  4. For Income Qualified incentives, customer must meet Low Income requirements and complete an Income Eligibility Form and supporting documentation.

2. Provide a Written Quote

  1. Contractor must provide the customer with a written quote that includes all work materials before any work is done. http://www.consumer.ftc.gov/articles/0242-hiring-contractor

3. Project Notification/Schedule Inspections

  1. Notify CLEAResult and El Paso Electric of upcoming projects before projects are initiated, as well as to schedule pre- and post-installation inspections.
  2. All contractors must schedule pre- and post-installation inspections for their first three projects annually.
  3. All contractors must schedule inspections for at least 15% of submitted projects after their initial three inspections.

4. To Qualify Storm Windows

  1. Contractors must comply with the latest ENERGY STAR® code.
  2. Only homes with refrigerated air are eligible
  3. Storm windows must have a Emissivity ≤0.22 and Solar Transmission ≤0.55

5. Complete Incentive Form

  1. Customer contact information and customer signature
  2. Include model, dimensions, Emissivity, Solar Transmission, and quantity

6. Submit Required Documentation for Payment of Each Project

    1. Contractor must submit within 45 days of completion – be sure to select heating and cooling type
  1. Applicable pre/post photographs -refer to portal training manual for sample photos
  2. Invoice - showing EPE incentive and customer out-of-pocket cost
  3. Income Eligibility Form and supporting documentation (Income Qualified only)

7. Quality Control/Quality Assurance

  1. Visit NREL Standard Work Specifications at https://sws.nrel.gov for guidelines to ensure quality installations based on national best practices.
  2. Maintain program compliance – see Probationary Policies & Procedures document