Air Source Heat Pumps (Residential)

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A high-efficiency refrigerated air conditioner can provide greater energy savings. Your contractor can recommend a model that will offer maximum efficiency.

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1. Program Overview

  • El Paso Electric will pay out a rebate/incentive for completed projects within EPE’s Texas service territory.
  • Customers may hire a contractor of their choice, or they may choose to do the work themselves.
  • For a refrigerated air conditioner/heat pumps installs, the contractor must be a licensed HVAC contractor OR the contractor must have an air conditioning and refrigeration contractor license
  • If total project cost is less than the calculated rebate amount, the rebate will equal the total project cost.

2. Customer Eligibility

  • Customer must reside in Texas and receive electric service from EPE.
  • Single Family Homes (1-4 units in one location).
  • Multifamily Homes (more than 4 units) - Must be individually metered
  • To qualify for enhanced incentives through our Income Qualified Energy Efficiency Program check the Income Eligibility Form found at https://www.epelectric.com/energy-efficiency/texas-residential-energy-efficiency-programs
  • Customer must qualify through categories 1A, 1B or 1C. Category 2 is not eligible.

3. To Qualify

  • New Equipment MUST be purchased and installed in the current program year.
  • Newly installed units must have a cooling capacity of less than 65,000 Btu/hour (5.4 tons)
  • Refrigerated Air Conditioners/Heat Pumps must have an AHRI certificate to be eligible for a rebate and meet minimum efficiency program requirements https://www.ahridirectory.org/Search/SearchHome
  • Equipment Must be permanently installed with a single duct or ducted air distribution system (except for mini-splits)
  • Air conditioning equipment shall be properly sized to dwelling based on ASHRAE or ACCA Manual J standards
  • For Early Retirement projects, the unit to be replaced must be functioning at the time of removal with a maximum age of 24 years for A/C and 18 years for Heat Pumps

4. Program Funding

  • This program has limited funding. Rebates are awarded on a first‐come, first‐served basis.

5. Submit Required Documentation for Payment of Project

  • For Customer rebate application the following documents must be submitted within the 45-day period starting from the invoice date:
  • Photographs of installed system, nameplate, and copy of invoice/store receipt
  • Income Eligibility Form and supporting documentation (Income Qualified only)
  • For Contractor incentive application the following documents must be submitted within the 45-day period starting from the invoice date:
  • Completed incentive form
  • Applicable pre/post photographs - Pre/post pictures of installed system, nameplate
  • Invoice- showing El Paso Electric incentive and customer out-of-pocket cost
  • Income Eligibility Form and supporting documentation (Income Qualified only)

6. Project Notification/Schedule Inspections

  • Once the application is submitted, El Paso Electric and/or CLEAResult may perform an inspection to confirm project completion before paying out incentive. Inspections take 15 to 20 minutes and are scheduled during office hours; M-F, 8:00 am – 5:00 pm.